FAQ – Straw Boss Comb Collective

FAQ


Here's where you can find answers to all of the questions we get frequently here at The Straw Boss Comb Collective. If you have a burning question that hasn't been answered here, get  hold of us via our Live Chat (Bottom Left) or Contact Us

What Currency are items listed in?

By default, all items are listed in $USD. You can change the currency in the top right corner on your web browser. Changing currency is currently not available in mobile browsers.

All payments are charged in the default currency, $USD. Our currency converter is updated every 24h to reflect current conversion rates, but should only be used as a guide when shopping in a different currency other than the default.

What payment methods do you accept?

You can pay via credit card (Visa, Mastercard, American Express) through our SSL secured server or credit/debit through Paypal.

How long will it take to receive my order?

Order processing time is 1-3 business days. How quickly your parcel ships depends on the type of shipping you select. If you'd like to receive your order quickly, consider upgrading to expedited or express shipping. More details on our rates and estimated delivery times here

I have a question about Shipping.

Wonderful! Firstly, yes we do ship Internationally! ..If that wasn't the answer to your question, head on over to our Shipping Information page. It's home for all our of shipping rates and information!

I have a question about Returns / Exchanges or Damaged / Defective Items.

Generally - as we sell personal care items, it would be unhygienic to accept returns or exchanges. We have outlined all of our polices over at our Return Policy page. 

 When will suchandsuch be back in stock?

We apologise if an item you were hoping for is out of stock! If an item is crossed off in our online catolog it means we are quickly working to restock inventory and are not discontinuing that item. As all of our items are handmade, it may be a couple of weeks before they are available for purchase. Be sure you have signed up for our Newsletter  to be first in the know when a big restock happens!

How do I care for my wooden beard comb?

Your comb  is a very special styling tool, and we're happy you'd like to protect the longevity of your comb. Here's how; 

CARE AND MAINTENANCE

Firstly, thank you for purchasing a Straw Boss Original! Great care went into designing and crafting each and every comb. We're so very excited to be welcomed into your daily care routine. We've included these tips to allow you to protect the longevity of your new comb, as we want you to enjoy it for months and years to come.

Storage. When not in use, store larger combs in their custom base. This will prevent the wood from warping over time, and protect against breakage as a result of improper pressure or strain on the neck and/or teeth.

Bamboo. Your comb is created from several thin cross-laid layers of bamboo. Bamboo is a strong, flexible wood. Though it has been finely sanded to remove threads, it may shed strands through use. This is completely normal, and does not affect the performance of the comb. It is simply the nature of the wood. Do not tug on any threads, allow them to shed naturally.

Oil. Your comb has received several thin baths of mineral oil. To enhance usage over time and protect your comb, you may coat it with additional Mineral Oil once every 3-6 months, should you choose. (Mineral Oil can be purchased at any pharmacy). The mineral oil will not alter the coloring of your comb. Allow to dry 24-48 hours after oilling before use.

What is the best way to use my beard oil?

 

If you're new to using beard oils and balms, we're happy introduce you to the world of soft, luxurious, and dander-less whiskers! The Straw Boss beard care line is crafted from the finest ingredients and essential oils – each selected to enhance and tame your facial hair, as well as to protect and hydrate the skin underneath it!

Application. The best time to apply oil and/or balm is right after washing your face with a non-abrasive cleanser. After a morning shower is ideal, as the hot water will open your pores and follicles, allowing the oil to easily penetrate.

Technique. A dime-size of product will do. Use only a small amount as to not overdue and create a greasy, over-saturated beard. Warm oil/balm between palms and massage into beard in a circular fashion from the chin upwards and out towards the temples. Apply evenly, and ensure to work the product into your skin.

Finish. Using your Straw Boss Beard Comb, comb in downward strokes to re-set and lay the hairs back into place. Your wooden comb will also help to disperse any heavy pockets of product without leaching it, which would leave your beard thirsty. Style as normal.

Are all of your products environmentally/vegan friendly?

We take pride in only utilizing vegan-friendly ingredients for all of our products. All of our packaging is either made from recycled or recyclable materials - down to the very packing filler we use in our boxes. Animals and the environment are very important to us, in addition to accommodating and respecting the beliefs and preferences of all of our customers.  

How big/small are your combs?

We include measurements in every product listing, but here is a picture of our Bootlegger Collection next to a standard, Canadian Nickel. We'd use a penny, but they don't exist here anymore. 

I am interested in stocking Straw Boss Combs in my store. Do you offer Wholesale?

Yes! Please Contact Us to receive our Wholesale information and application!

How do I get my photo featured on instagram?

Share your pictures on instagram and tag them with the hashtag #STRAWBOSSCO for a chance to be reposted on our Instagram page!